OUTPATIENT DEPARTMENT
©BAFROW Medical Centre
We offer 24 hours 7 days a week walk-in and specialized outpatient and emergency services. Our doctors – supported by skilled clinical, administrative and support staff – are committed to delivering the highest quality of general and specialized care. We combine expertise with compassion to ensure that every patient feels cared for and supported.
Mariama KAMARA-BOJANG
Head, Outpatient Services
Outpatient Department
OUR SERVICES AND FACILITIES
- Patient-Centred Care
At our Outpatient Department, we provide same-day clinical care designed to meet our patient health needs quickly and effectively, allowing them to return home the same day.
TRIAGE SYSTEM
©BAFROW Medical Centre
To ensure that every patient receives the right level of care at the right time, all patients go through our triage system upon arrival.
WHAT THIS INVOLVES
- Vital Signs and Bio Data: Our triage nurses measure key vitals such as blood pressure, temperature and weight, and record additional bio data for accurate documentation
- Prioritization of Care: Based on the urgency of medical need, patients are categorized as:
- Emergency: Requiring immediate, life-saving attention
- Urgent: Needing prompt care to prevent complications
- Less Urgent: Which can safely wait without risk of harm
This system ensures that the most severe cases are addressed first, while still providing timely care for all patients.
EMERGENCY RESPONSE SERVICES
Emergency Room
All emergency cases are rushed to our Emergency Room where they are immediately attended to by our skilled Emergency Medical Team.
WHAT WE OFFER
- Immediate Care: Emergency patients receive prompt medical attention. Patients with severe illnesses or injuries are quickly referred to the Critical Care Unit for specialized treatment
- Lifesaving Equipment: Our Emergency Room is fully equipped with essential supplies and advanced equipment for readiness to handle emergencies at all times
Ambulance Service
We are prepared to respond to external medical emergencies, ensuring that patients receive immediate care when it matters most.
WHAT WE OFFER
- Types of Emergencies: We respond to road traffic accidents and acute medical situations such as stroke or heart attack
- Ambulance Support: Our ambulance is equipped with essential medical supplies and equipment, including oxygen and a comprehensive emergency kit
- Qualified Emergency Medical Team: A skilled team accompanies every ambulance call. The team is proficient in addressing the urgent medical needs of critical patients during transit
- Safe Transfer to Care: Patients are stabilized and supported on the way to our facility to ensure timely and effective treatment upon arrival
CLINICAL CARE
WHAT WE OFFER
- Preventive Health Care: Vaccinations, counselling and health education to help patients increase their health outcomes. See Primary and Secondary Health Prevention and Promotion
- Primary and Secondary Health Care: Treatment and management of both acute and chronic illnesses, conditions and injuries. See Primary and Secondary Level Management of Illnesses and Injuries
- Diagnostic Services: Physical examinations, laboratory tests, imaging and radiology to support accurate diagnosis
- Minor Surgery: Safe procedures with same-day recovery. See Outpatient General Surgery Service
- Emergency Care: Immediate attention for urgent but non-critical cases. See Emergency Response Service
Every consultation is conducted by a doctor, with a nurse present throughout the interaction to provide assistance and support
- Comprehensive Consultation Process:
- Discussion and Diagnostics: Doctor-patient conversations, physical examinations, laboratory tests, imaging and radiology help our doctors to understand symptoms and make accurate diagnoses
- Treatment or Referral: Appropriate treatment is provided or referrals are made to Specialist Clinics when specialized care is required
- Counselling and Follow-Up: Patients receive guidance, counselling and follow-up care to support recovery and on-going health
COUNSELLING AND HEALTH EDUCATION
Our integrated counselling and social support services make sure that patients feel cared for not only medically but also emotionally, socially and spiritually.
- Support and Facilities
MAIN RECEPTION AND RECORDS
©BAFROW Medical Centre
Together with Security, our Receptionists are the first point of contact for patients and visitors. They provide guidance, support, and reassurance to ensure that everyone receives the services they need with ease.
The Records staff are responsible for storing, updating and organizing patient medical records, safeguarding patient confidentiality.
WAITING AREAS
Our general waiting areas are designed with patient comfort in mind. They are spacious, well‑ventilated and furnished with comfortable seating to ensure a pleasant experience while patients wait for their appointment.
We also provide a VIP waiting room. This exclusive space is air‑conditioned and offers a calm, comfortable environment tailored to the needs of our VIP patients.
©BAFROW Medical Centre
We keep patients and visitors informed, comfortable and safe through:
- Information and Entertainment: Each waiting area is equipped with a TV monitor that shares important health information, updates on our services, and light entertainment to make waiting more pleasant
- Enhanced Security: CCTV cameras are installed throughout the facility to ensure safety and peace of mind
- Continuous Cleanliness: We maintain our waiting areas in a state of on-going cleanliness to reduce the risk of infection and provide a hygienic environment for all
CONSULTATION ROOMS
Our patients are seen in private, air‑conditioned consultation and examination rooms designed for comfort, privacy and quality care.
Each room includes an examination table and is stocked with essential medical supplies and up-to-date equipment to ensure safe, effective care.
We uphold a strict infection prevention and control policy across all areas of our facility, including Outpatient areas. This policy ensures:
- Comprehensive Safety Measures: Rigorous protocols are in place to minimize the risk of infection
- Continuous Monitoring: Regular checks and adherence to best practices protect our patients, visitors and staff
- Clean and Hygienic Environment: We maintain all patient areas to the highest standards of cleanliness
Video Title: Maintaining Good Hygiene and Sanitation Practices for Infection Control at BAFROW Medical Centre
Duration: 5 mins 06 secs
